Scratch Build

Legal

Privacy Policy

This Privacy Policy explains how Scratch Build collects, uses and protects personal information when you use this website or contact Scratch Build.

1. Who we are

This website is operated by Scratch Build, a website design service based in Lincoln, UK.

For the purposes of UK data protection law, Scratch Build is the data controller for personal information collected through this website and through direct enquiries.

You can contact Scratch Build using the details provided on the Contact page of this website.

2. What personal information is collected

Scratch Build may collect personal information when you contact the business, use the contact form, send an email, make a phone call, send a WhatsApp message, or otherwise communicate about a possible project.

The personal information collected may include:

  • your name;
  • your email address;
  • your phone number;
  • your WhatsApp contact details, if you contact Scratch Build by WhatsApp;
  • the content of your message or enquiry;
  • details about your business, website or project where you choose to provide them;
  • basic technical information connected with use of the website, such as IP address, browser type, device information and server log data.

3. Contact form information

The contact form on this website collects your name, email address and message so that Scratch Build can receive and respond to your enquiry.

You should only include information that is relevant to your enquiry and avoid sending sensitive personal information unless it is necessary.

4. Email, phone and WhatsApp enquiries

If you contact Scratch Build by email, phone or WhatsApp, the personal information you provide will be used to respond to your message, discuss your enquiry, keep a record of communication, and manage any resulting project or business relationship.

WhatsApp is operated by Meta. If you choose to contact Scratch Build through WhatsApp, your use of WhatsApp will also be subject to WhatsApp’s own privacy information and terms.

5. How your information is used

Scratch Build may use your personal information to:

  • respond to enquiries;
  • communicate with you about a possible or active project;
  • prepare project information, proposals, quotations, contracts or invoices;
  • provide website design services where a project is agreed;
  • keep appropriate business and accounting records;
  • protect the website from spam, abuse or malicious activity;
  • maintain website security and monitor website performance;
  • comply with legal, tax and regulatory obligations.

6. Lawful bases for using personal information

Scratch Build only uses personal information where there is a lawful basis to do so under UK data protection law.

The lawful bases most likely to apply are:

  • Consent, where you choose to send information through the contact form or contact Scratch Build directly.
  • Contract, where information is needed to take steps before entering into a project agreement or to provide services under an agreed project.
  • Legitimate interests, where information is used to respond to enquiries, manage business communications, protect the website, keep business records and operate the service in a reasonable way.
  • Legal obligation, where information must be kept or used to comply with legal, tax or accounting requirements.

7. Google reCAPTCHA

This website uses Google reCAPTCHA to help protect forms from spam, automated submissions and abuse.

reCAPTCHA may process technical information about your device, browser and interaction with the website in order to assess whether a form submission appears to be genuine. This may include information such as your IP address, browser details, device information and interaction behaviour.

Google provides reCAPTCHA as a website security and fraud prevention service. From April 2026, Google says reCAPTCHA is treated under Google Cloud terms with the website operator as controller and Google as processor for customer data, and recommends website operators use accurate wording rather than relying only on the old reCAPTCHA badge wording. :contentReference[oaicite:0]{index=0}

8. Cookies and similar technologies

This website may use cookies or similar technologies that are necessary for security, form protection, website operation or performance.

Google reCAPTCHA may use cookies or similar technologies as part of its spam protection and risk analysis.

Scratch Build does not use cookies on this website to run a shop, manage user accounts or provide logged-in areas.

9. Server logs and technical data

Like most websites, this website may automatically collect basic technical information through server logs. This can include IP address, browser type, device information, pages visited, date and time of visit, referring website and error logs.

This information is used for website security, troubleshooting, performance monitoring and preventing abuse.

10. Who your information may be shared with

Scratch Build does not sell personal information.

Personal information may be shared with trusted service providers where needed to operate the website, manage communication, provide services, protect forms from spam, host the website, process email, maintain records or meet legal and accounting obligations.

These providers may include website hosting providers, email service providers, Google reCAPTCHA, WhatsApp/Meta where you choose to use WhatsApp, accounting or administration services, and professional advisers where necessary.

Personal information may also be shared where required by law, regulation, court order, tax authority request, or to protect legal rights.

11. International transfers

Some third-party service providers may process personal information outside the UK. Where this happens, appropriate safeguards should be used by those providers to protect personal information in line with applicable data protection requirements.

Services such as Google reCAPTCHA and WhatsApp may involve processing by organisations with systems or group companies outside the UK.

12. How long information is kept

Personal information is kept only for as long as reasonably necessary for the purpose it was collected, including responding to enquiries, managing projects, keeping business records, resolving disputes and meeting legal, tax or accounting obligations.

Enquiry information that does not lead to a project will usually be kept only for as long as needed to deal with the enquiry and any reasonable follow-up.

Information relating to agreed projects, invoices, contracts and business records may be kept for longer where required for legal, tax, accounting or record-keeping purposes.

The ICO states that privacy information should explain why personal data is processed, how long it is kept and who it is shared with. :contentReference[oaicite:1]{index=1}

13. How information is protected

Scratch Build takes reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email system or internet transmission can be guaranteed to be completely secure. You should take care when sending information online.

14. Your data protection rights

Under UK data protection law, you may have rights in relation to your personal information, depending on the circumstances.

These rights may include:

  • the right to access personal information held about you;
  • the right to ask for inaccurate information to be corrected;
  • the right to ask for information to be erased;
  • the right to ask for use of your information to be restricted;
  • the right to object to certain uses of your information;
  • the right to data portability, where applicable;
  • the right to withdraw consent, where processing is based on consent.

The ICO says privacy information should tell people about their rights, including access, rectification, erasure, restriction, objection and data portability.

15. How to exercise your rights

To ask about your personal information or exercise your data protection rights, please contact Scratch Build using the details provided on the Contact page.

You may be asked to provide information to confirm your identity before a request can be dealt with.

16. Complaints

If you are unhappy with how your personal information has been handled, please contact Scratch Build first so the issue can be looked into.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

17. Links to other websites

This website may contain links to third-party websites. Scratch Build is not responsible for the privacy practices, content or security of other websites.

You should read the privacy policy of any third-party website you visit.

18. Changes to this Privacy Policy

Scratch Build may update this Privacy Policy from time to time. The latest version will be published on this page.

19. Contact

If you have any questions about this Privacy Policy, please contact Scratch Build using the details provided on the Contact page.